Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Muhammad Usama, operating as Usama Growth and as Digital Marketing Manager at Restorise Business Solutions ("we," "us," or "our").

These Terms govern your access to and use of our website (usamagrowth.com) and any services we provide, including but not limited to:

• Digital marketing services (Meta Ads, Google Ads, TikTok Ads)
• Delivery platform optimization (UberEats, DoorDash, Grubhub, Deliveroo, etc.)
• POS systems integration and management (Toast, Clover, Square, etc.)
• Event marketing and ticketing optimization (MegaTix, Eventbrite, etc.)
• Social media management and content creation
• Branding and creative services
• Business consulting and growth strategy

If you do not agree with any part of these Terms, you must not use our website or services.

Services Provided

1. Digital Marketing Services

We provide professional digital marketing services including:

• Meta Advertising: Facebook and Instagram ad campaign creation, management, and optimization
• Google Advertising: Search, Display, YouTube, and Performance Max campaigns
• TikTok Advertising: Short-form video ad campaigns and influencer partnerships
• Campaign Strategy: Audience research, targeting, creative development, and A/B testing
• Performance Optimization: Ongoing monitoring, adjustments, and scaling of campaigns

2. Delivery Platform Management

We optimize your presence on major food delivery platforms:

• Menu structuring and pricing optimization for maximum profitability
• Platform algorithm optimization for increased visibility
• Multi-platform management (UberEats, DoorDash, Grubhub, Deliveroo, Just Eat, Zomato, Talabat, Foodpanda, GrabFood, and others)
• Commission strategy and cost management
• Order fulfillment optimization

3. POS Systems Integration

We help integrate and optimize point-of-sale systems including:

• Toast, Clover, Square, Lightspeed, NCR, Revel, Owner.com, and other systems
• Menu and revenue structuring within POS
• Platform integration for seamless operations
• Multi-location management and reporting
• Data analytics and business intelligence setup

4. Event Marketing & Ticketing

We develop and execute event marketing strategies including:

• MegaTix platform optimization and campaign management
• Eventbrite, Ticketmaster integration and promotion
• Event advertising campaigns across Meta and Google
• Reservation system integration (OpenTable, Resy, SevenRooms)
• Ticket pricing strategy and promotional campaigns

5. Additional Services

• Social media management and content creation
• Branding and graphic design
• Website development and optimization
• Business consulting and growth strategy
• Performance reporting and analytics

Service Scope: The specific services provided will be outlined in your service agreement, proposal, or statement of work. Services may be provided on an hourly basis, project basis, or monthly retainer as agreed upon.

Client Responsibilities

As a client, you agree to:

1. Account Access & Permissions

• Provide timely access to necessary advertising accounts, business platforms, and systems
• Grant appropriate admin or editor permissions for Meta Business Manager, Google Ads, delivery platforms, POS systems, and other required platforms
• Ensure access credentials are accurate and maintained throughout the service period
• Notify us immediately of any changes to account access or security concerns

2. Information & Materials

• Provide accurate, complete, and timely information about your business
• Supply necessary materials including logos, photos, menu items, pricing, and promotional content
• Respond to requests for information or approvals within reasonable timeframes
• Ensure all provided materials comply with applicable laws and platform policies

3. Budget & Payment

• Maintain sufficient advertising budget in your ad accounts (separate from our service fees)
• Pay invoices according to agreed payment terms
• Notify us of any budget changes or constraints
• Understand that advertising costs are direct charges from platforms (Meta, Google) and separate from our service fees

4. Communication & Cooperation

• Maintain open and timely communication
• Provide feedback and approvals as requested
• Participate in scheduled strategy calls and meetings
• Review and respond to reports and recommendations

5. Compliance & Legal

• Ensure your business operations comply with all applicable laws and regulations
• Maintain necessary licenses and permits for your business
• Comply with platform terms of service (Meta, Google, delivery platforms, etc.)
• Not request or engage in any activities that violate platform policies or laws

Payment Terms

1. Service Fees

Service fees are determined based on:

• Hourly Rate: $35/hour for consulting, audits, and project-based work
• Monthly Retainer: Custom pricing based on scope, typically starting at $2,000/month for single-location businesses
• Project-Based: Fixed fees for specific deliverables as outlined in proposals

2. Payment Schedule

• Hourly Services: Invoiced weekly or bi-weekly; payment due within 7 days
• Monthly Retainers: Payment due on the 1st of each month in advance
• Project-Based: Payment schedule as outlined in project agreement (typically 50% upfront, 50% upon completion)
• New Clients: May require initial payment or deposit before work begins

3. Advertising Costs

Important: Our service fees are separate from advertising costs. You are responsible for:

• All advertising spend on Meta, Google, TikTok, and other platforms
• Platform fees, commissions, and transaction costs
• Maintaining active payment methods in your advertising accounts
• Any platform-imposed minimum spends or requirements

4. Payment Methods

We accept payment via:

• Bank transfer (wire transfer)
• PayPal
• Wise (TransferWise)
• Other payment platforms as mutually agreed

5. Late Payments

• Late payments may incur a fee of 2% per month (24% annually) or the maximum allowed by law
• Services may be suspended for accounts more than 15 days overdue
• Client is responsible for all collection costs, including legal fees

6. Refunds

• Hourly Services: Billed only for actual time worked; no refunds for completed hours
• Monthly Retainers: Typically non-refundable once the service month begins
• Project-Based: Refund policy outlined in specific project agreement
• Advertising spend is non-refundable as it's paid directly to platforms

Performance & Results

No Guarantee of Results

Digital marketing and business growth are influenced by numerous factors outside our control, including:

• Market conditions and competition
• Seasonal fluctuations and economic factors
• Product/service quality and pricing
• Customer service and operational efficiency
• Platform algorithm changes and policy updates
• Ad account quality and historical performance
• Budget limitations and spending constraints

Our Commitment

We commit to:

• Applying industry best practices and proven strategies
• Continuous monitoring and optimization of campaigns
• Transparent reporting of performance metrics
• Strategic recommendations based on data and experience
• Professional service delivery and timely communication

Performance Factors

Results depend on multiple factors including your:

• Adherence to our recommendations and strategy
• Quality of products, services, and customer experience
• Operational capacity and fulfillment capabilities
• Brand reputation and market position
• Budget allocation and investment levels

Intellectual Property

1. Client Materials

You retain all rights to materials you provide, including:

• Logos, trademarks, and brand assets
• Product photos and descriptions
• Menu items and pricing information
• Existing marketing materials

By providing these materials, you grant us a license to use them solely for providing services to you.

2. Our Work Product

Upon full payment, you receive ownership of:

• Ad creatives and copy developed specifically for your campaigns
• Custom graphics and designs created for your business
• Campaign structures and strategies implemented in your accounts

3. Our Proprietary Methods

We retain ownership of:

• Our proprietary processes, methodologies, and frameworks
• Templates, tools, and internal resources
• General strategies and approaches
• Knowledge and expertise

4. Portfolio Rights

We reserve the right to:

• Include your business as a client reference (with permission)
• Display non-confidential campaign results in our portfolio
• Share anonymized case studies and performance data

We will request specific permission before using your brand name or identifiable information publicly.

Confidentiality

We take confidentiality seriously and commit to protecting your sensitive business information.

Confidential Information Includes:

• Business strategies and plans
• Financial data and performance metrics
• Customer data and analytics
• Proprietary processes and recipes
• Pricing strategies and margins
• Unreleased products or services

Our Obligations:

• Maintain strict confidentiality of your business information
• Use information only for providing agreed services
• Implement reasonable security measures
• Restrict access to information on a need-to-know basis

Permitted Disclosures:

We may disclose confidential information when:

• Required by law or legal process
• Necessary to enforce our rights
• You provide explicit written consent

Term & Termination

1. Service Term

• Hourly Services: Continue until project completion or mutual agreement to stop
• Monthly Retainers: Month-to-month unless otherwise specified in agreement
• Fixed Projects: As specified in project agreement

2. Termination by Client

You may terminate services by:

• Providing 30 days written notice for monthly retainers
• Immediate termination for project-based work (subject to payment for completed work)
• Paying for all services rendered through the termination date
• Completing any outstanding payments within 15 days

3. Termination by Us

We may terminate services if:

• You breach these Terms or our agreement
• You fail to provide necessary access or information
• Payment is more than 30 days overdue
• You engage in abusive, threatening, or inappropriate behavior
• Your account or campaigns violate platform policies
• We determine the relationship is no longer mutually beneficial

4. Effects of Termination

Upon termination:

• All outstanding invoices become immediately due
• We will provide reasonable transition assistance
• You retain ownership of completed work (upon full payment)
• We will remove our access from your accounts
• Confidentiality obligations continue indefinitely

5. Campaign Transitions

For advertising campaigns:

• Campaigns remain in your accounts (you retain ownership)
• We provide documentation of campaign structures and strategies
• We offer reasonable support during transition period
• Platform relationships and ad account status remain yours

Limitation of Liability

Exclusions

We are not liable for:

• Indirect Damages: Lost profits, lost revenue, lost business opportunities, or consequential damages
• Platform Issues: Ad account suspensions, policy violations, algorithm changes, or platform downtime
• Third-Party Actions: Actions by Meta, Google, delivery platforms, or other third parties
• Client Decisions: Results of decisions you make against our recommendations
• External Factors: Market conditions, competition, economic changes, or force majeure events
• Data Loss: Losses resulting from platform data retention policies or system failures

Your Acknowledgment

You acknowledge that:

• Digital marketing involves inherent risks and uncertainties
• Platform policies and algorithms can change without notice
• Results depend on factors outside our control
• You are responsible for final business decisions

Indemnification

You agree to indemnify, defend, and hold harmless Muhammad Usama, Usama Growth, and Restorise Business Solutions from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any laws or regulations
• Your violation of platform terms of service
• Content or materials you provide to us
• Your products, services, or business operations
• Any false or misleading information you provide
• Your infringement of third-party intellectual property rights

Dispute Resolution

1. Informal Resolution

Before initiating formal proceedings, we agree to attempt informal resolution by:

• Providing written notice of the dispute
• Engaging in good-faith negotiations for 30 days
• Considering mediation if direct negotiation fails

2. Governing Law

These Terms are governed by the laws of:

• The jurisdiction where services are primarily performed
• Or as specified in your service agreement
• Without regard to conflict of law principles

3. Arbitration

For disputes not resolved informally:

• Binding arbitration may be required as specified in service agreements
• Arbitration conducted in English language
• Each party bears own costs unless otherwise awarded

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date
• We will notify active clients via email
• Material changes will be highlighted
• Continued use of services constitutes acceptance of new terms

For existing service agreements, changes will apply upon renewal unless otherwise specified.

General Provisions

1. Entire Agreement

These Terms, together with any service agreement or proposal, constitute the entire agreement between parties.

2. Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

3. Waiver

Failure to enforce any right or provision does not constitute a waiver of future enforcement.

4. Assignment

You may not assign your rights or obligations without our written consent. We may assign to affiliates or successors.

5. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control.

6. Independent Contractors

We are independent contractors. Nothing creates a partnership, joint venture, or employment relationship.

7. Survival

Provisions regarding payment, confidentiality, intellectual property, and liability survive termination.

By using our services, you acknowledge that you have read and agree to these Terms & Conditions.

Muhammad Usama | Usama Growth | Restorise Business Solutions